Getting Started with Otelium

What is Otelium?

Otelium is an AI-powered hospitality operating system that unifies reservations, contracts, agency workflows, operations, and analytics into a single intelligent platform. It is designed for hotels, resorts, and travel operators who want to replace fragmented legacy tools with one cohesive solution.

• Unified reservation management across direct, OTA, and group channels
• AI-driven contract and pricing automation
• Real-time operational dashboards for housekeeping, maintenance, and front desk
• Integrated B2B agency portal with role-based access
• Sub-second data synchronization across all modules

Who Uses Otelium?

Otelium is built for multi-disciplinary hospitality teams. Each role gets a tailored view of the data and actions relevant to their responsibilities.

• General Managers — Portfolio-wide dashboards and revenue analytics
• Revenue Managers — Contract calendars, pricing rules, and yield optimization
• Front Desk Teams — Reservations, check-in/out, guest folio, and room assignment
• Housekeeping & Maintenance — Task boards, room status, and SLA tracking
• Agency Partners — B2B reservation portal with real-time availability
• Finance & Accounting — Accounts, payment tracking, and cost management

Core Concepts

Before diving into individual modules, it helps to understand a few concepts that appear throughout the platform.

• Property Profile — The foundation of every operation. Defines rooms, floors, board types, and images.
• Contracts & Periods — Price agreements with agencies, split into seasonal periods with room-type-level rates.
• Reservations & Folio — A reservation tracks the booking; the folio tracks all financial transactions during the stay.
• Channel Manager Bridge — The layer that syncs prices, availability, and bookings with OTAs like Booking.com and Expedia.
• Role-Based Access — Every user is assigned one or more roles. Each role carries a set of permissions that control what screens and actions are visible.

First Steps

New teams typically start by configuring their property profile, then creating their first agency contract, and finally taking a test reservation. Otelium's onboarding flow guides you through each stage with validation checks to ensure data consistency before go-live.