Action Center
The Action Center is a single command surface where all operational requests converge. Housekeeping, maintenance, and front desk tasks are classified by AI triage and routed to the right team member based on skill, location, and current workload.
- AI-powered request classification and prioritization
- Automatic routing by staff skill and floor assignment
- Photo evidence and SLA tracking for maintenance
- Real-time room-status updates from mobile devices
- Shift handover notes with structured templates
Housekeeping Boards
Housekeeping supervisors see a live floor plan showing which rooms are occupied, dirty, clean, inspected, or under maintenance. Rooms are prioritized by checkout time and guest arrival schedules. Staff mark rooms as clean from their mobile app, and supervisors confirm inspection with a single tap.
Maintenance Tickets
When a guest or staff member reports an issue, a maintenance ticket is created with category, priority, and optional photo. The system assigns it to the most available qualified technician and tracks resolution time against SLA targets. Preventive maintenance schedules can also be defined to reduce reactive repairs.
Incident Logging & Approvals
Critical incidents, guest complaints, and operational anomalies are logged with structured forms that ensure compliance and audit readiness. Multi-step approval workflows handle procurement requests, expense approvals, and policy exceptions with full digital trails.
Mobile Workforce
Housekeeping, maintenance, and concierge teams use native mobile apps that work in real time. Push notifications alert staff to new assignments, and offline mode ensures that room-status updates sync once connectivity is restored.
Frequently Asked Questions
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